Nashville Salmonella Outbreak Prompts Multiple Lawsuits Against Restaurant

Article 0 Comments A Nashville restaurant is facing multiple lawsuits after at least 20 customers reported becoming infected with salmonella. According to WKRN-TV, the four lawsuits are each seeking up to $1.5 million in damages from Milk and Honey following the August foodborne outbreak. The suits allege improper management and […]

Data Breach in Arizona Hits Restaurants, Hotels

Article 0 Comments A data breach may have compromised the personal information of customers who patronized any of 50 Arizona businesses last month. North Country Business Products says an investigation of “suspicious activity” led to the discovery that an unauthorized party deployed malware to numerous businesses it serves. The outside […]

State Farm to Again Lower Auto Insurance Rates in Louisiana

Article 0 Comments Beginning in April, Louisiana customers of State Farm Mutual Automobile Insurance Co. will see a decrease in their auto insurance rates, the insurance department announced. It will be the third rated decrease filed by the company in less than a year that has been approved by Insurance […]

California Bail Industry Keeps Premiums High, Lawsuit Alleges

Article 0 Comments A lawsuit filed on behalf of bail customers claims surety companies and agents in California conspire to keep premiums high. The Los Angeles Times reported public-interest groups filed the suit this week in Alameda County against more than 20 companies and agents. It alleges the defendants work […]

California Comp Insurers Won’t See Insurance Guarantee Assessment, A First in 20 Years

Article 0 Comments California worker’s compensation insurers and their customers are getting a bit of a break this year. The California Insurance Guarantee Association won’t be collecting its annual assessment on 2019 workers’ comp policies. It’s the first time CIGA won’t collect the assessment on workers’ comp policies in about […]

The Bad News About High Auto Insurance Customer Satisfaction

Article 0 Comments Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For insurers, on the other hand, record satisfaction is creating new challenges, as customers’ […]

Wells Fargo Seeks to Limit Payout for Faulty Auto Insurance Plan

Article 1 Comments Wells Fargo & Co. is fighting to shut some customers out of a sweeping plan to compensate around 600,000 drivers it pushed into car insurance they did not need, according to court documents and a source familiar with the effort. U.S. regulators fined Wells Fargo $1 billion […]

Power Customers in California File Claims in Pre-Emptive Wildfire Outage

Article 0 Comments A Northern California utility received 146 demands for reimbursement from customers who say Pacific Gas & Electric Company’s controversial decision to cut power to prevent wildfires hurt them economically. The utility said Wednesday in a report to California regulators that it won’t pay any claims. PG&E shut […]

How High Customer Expectations Raise the Bar for Insurance Industry

Article 0 Comments Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For insurers, on the other hand, record satisfaction is creating new challenges, as customers’ […]